Thailand: Human Resources and Administrative Manager, Bangkok (Thai National)

Location: Bangkok, Thailand

Contract: 1 year, renewable

Start Date: As soon as possible

Compensation: Competitive salary with benefits

Reports to: Bangkok Field Office Director (FOD)

International Justice Mission (IJM) is a global organization that protects the vulnerable from violence by partnering with government authorities to rescue victims, bring criminals to justice, restore survivors, and strengthen criminal justice systems so they protect the vulnerable from violence and abuse long-term. IJM is a global team of lawyers, social workers and other professionals. IJM has 17 field offices across the globe, including multiple offices in Southeast Asia. IJM is headquartered in Washington, DC.

IJM has worked in northern Thailand through IJM’s Chiang Mai Field Office (FO) since 2000, partnering with government authorities on hill tribe Thai citizenship cases and cases of sexual violence against children. In 2017, IJM will establish a new field office in Bangkok that will provide support to Thai authorities to eliminate labor trafficking and forced labor from the Thai fishing and seafood industries. IJM lawyers, social workers, fieldworkers and other professionals will support Thai law enforcement, social services and the judiciary to identify and prosecute cases of forced labor and labor trafficking crimes and restore labor trafficking survivors to safety and strength.

Position Details:

IJM is seeking a Human Resources (HR) and Administrative Manager to lead, establish and manage all HR and daily administrative activities for IJM’s Bangkok office. We are looking for a talented administrator and gifted human resources professional with strong leadership abilities who is passionate about the IJM mission and willing to bring his or her skills in the areas of organizational planning, recruitment/staffing and talent management, performance management, staff care and professional development, and general office administration. This position is based in Bangkok, Thailand and may require occasional travel within Thailand.

Responsibilities:

Leadership

• Provide leadership to the HR and administrative team staff; ensure that the department achieves its key result areas.
• Manage, supervise and coordinate the activities of HR and administrative staff, including information technology (IT) staff.
• Participate on the leadership team for the office.

Staffing and Employee Support

• Manage all HR functions, including recruiting, on-boarding of new staff, payroll administration, staffs professional development program, performance management, compensation and benefits, employee relations, occupational health and safety, and staff care program.
• Manage IJM Bangkok’s end to end recruitment procedure, partnering with hiring managers throughout the process, and making improvements where needed to ensure a thorough yet prompt candidate review process.
• Work with managers across the office to ensure all staff and unfilled positions have current job requirements and job descriptions.
• Proactively and creatively seek out candidates for open positions.
• Advise leaders as to critical qualities needed for open positions, and give reasoned opinions on hiring choices.
• Support all department heads and supervisors in creating and implementing an annual and mid-year staff performance review process.
• Maintain employee agreements, personnel records, monthly time sheets, and leave request forms. Work with relevant government agencies related to visa applications, visa extensions, and work permits for foreign staff, interns and fellows.
• Serve as the primary point of contact for government regulatory agencies including the Department of Labor (DOL) and Social Security Office (SS), prepare and submit social security and tax payments, and ensure compliance with government policies and regulatory requirements relevant to the employment of national staff.
• Manage contracts for temporary hires and external service providers.
• Acting as POC and local coordinator for international and local interns, fellows and other volunteers, liaising with the global intern and fellow program and FO leaders as necessary and checking in periodically with interns and fellows on assignment.

Staff Care and Development

• Develop and implement an effective office-wide training and development program, and an effective staff care program for the staff.
• Identify training and development needs and opportunities.
• Oversee and organize logistics for all components of IJM Bangkok’s Staff Care Plan, including staff retreats, health programs, post-incident debriefs and individual staff counseling.

HR Policies and Procedures

• Ensure all HR policies, procedures, and HR best practice comply with Thai labor law and other relevant laws and regulations, as well as IJM’s organizational culture, objectives, and standards.
• Ensure staff adherence to all HR and primary office policies, including the IJM Employee Manual, Finance Manual, Safety and Security Manual, IT Policy, and Child Protection Policy, among others.

Administration

• Manage all general office administrative operations, procedures and policies to ensure smooth and professional functioning of the office environment.
• Prepare and manage the annual budget for the work of the HR and administrative staff team, including monitoring spending and reporting on variances from the budget.
• Manage office procurement and inventory of equipment, computers, vehicles, office supplies and other assets, including proper maintenance.
• Manage office registration, including preparation and submission of reports as required by registration with the Thai government.
• Facilitate review and/or renewal of office unit lease, vehicle registration and insurance;
• Oversee office maintenance, improvements and repairs.
• Ensure electronic filing and record systems on office shared drive are maintained, kept up-to-date and secured.
• Work with IJM headquarters IT team to ensure office network system is secure and well-functioning, oversee coordination with IJM’s Regional IT Specialist and/or external contractors in providing effective IT support services to the FO.

Other

• Perform other necessary assignments as required

Required Skills and Experience:

• Bachelor’s Degree required; Master’s Degree preferred.
• Progressive professional experience in human resources and office administration of at least 4 to 5 years; 2-3 years’ experience providing HR and administrative leadership to an office of at least 20-30 staff.
• Experience working with international organizations, preferably those based in the US, Canada or Europe.
• Excellent communication skills, including fluency in spoken and written English and Thai.
• Proficiency with Microsoft Office applications, particularly Word, Excel and PowerPoint.

Critical Qualities:

• Highly developed organizational and leadership skills, superior attention to detail, exceptional follow-through and accountability for results.
• Disciplined with priorities, excellent time management and ability to work effectively under deadline pressures; proven ability to organize and prioritize multiple tasks with competing demands under tight deadlines.
• Strong analytical and problem-solving skills, with proven ability to exercise sound judgment, take initiative and produce results.
• Self-motivated and able to work independently, as well as under supervision and as part of a team.
• Ability to perform and thrive in an international organization with an international-standard, professional working style and business culture, in addition to ability to work effectively in Thai and other Southeast Asian working styles and business cultures.
• Excellent interpersonal skills, cross-cultural communication, and ability to establish and maintain and foster good working relations in a multi-ethnic, multi-cultural and multi-disciplinary working environment.
• Flexible, enthusiastic, and willing to receive feedback and learn from others.
• Exceptionally high level of honesty and integrity.
• Professional presentation in demeanor and written and oral communication.
• Passionate commitment to and understanding of IJM’s mission, vision and values.

In order to apply, submit a complete application form, CV and Cover Letter to bangkokrecruiting@ijm.org. Please specify in the subject which position you are applying for.